Publications in English

Tour Management Skills: From Good to Excellent
FROM GOOD TO EXCELLENT: Commit to Excellence – Strategies – Best practice – HANDLING DIFFICULT CONVERSATIONS: The bottom-line of problem solving – The process – Emotional communication – Controlling Physiology through Basic NLP – Self assessment of listening skills – Reading body language – Words to use and words to avoid – PUBLIC SPEAKING: Story telling and interaction – Conveying Emotions – Stimulating Right and Left Brain – Sample speech structure – TOUR PLANNING: Detailed tour schedule – Time and task management.

Canada 1997 – Published on US News & World Report
Special economic report about Canada based on interviews I maintanined in 1996 with the Prime Minister, top Governement Ministers and the CEOs of the top 100 corporations of Canada.

The Art and Science of Teaching Adults: Train the Trainer
The Good, the Bad, and the Ugly: Characteristics of Exceptional Trainers – “Not Just for Kids”: Understanding Adult Learning Principles – Picture Perfect: What a Solid Training Program Looks Like – Needs Analysis: From Performance Gap to Objectives – The Trainers’ Tool Chest: Icebreakers, Energizers, and Activities That Teach – Know-It-Alls, Talkers, and Bullies: Managing Hecklers.

A Quick Guide to Public Speaking
One thing to remeber: have a point – Styles of speeches: impromptu, manuscript, and extemporaneous – How to Prepare and Write Your Speech – Pace – Eye contact – Ethos: establish credibility – Logos: introduction, body, and conclusion – Pathos: convey emotions – Essential Qualities of the Public Speaker – Successful Methods of Public Speaking – Requirements of Effective Speaking – Well-known Speakers and Their Methods.

The Wisdom of Teams: Teamwork Assesment and Development 
Team Synergy – Group vs. Team – Involvement, creativity and commitment – Leadership Development of group potential – Managing conflict – Planning – Commitment to a common purpose, performance, goals and approach – Developing planning skills – Trust – Building relationships based on mutual trust – Action Plan.

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